Based on your adopted organization(s), identify and discuss barrier in their IS/IT implementation.

Based on your adopted organization(s), identify and discuss barrier in their IS/IT implementation.

My adopted organization was Marco Polo Davao. Marco Polo Hotel Group operates hotels in the Asia-Pacific region. It offers rooms and suites, meeting and event facilities, restaurants, and other facilities. The company was founded in 1986 and is based in Harbour City, Hong Kong with additional locations in Beijing and Xiamen in China; Ho Chi Minh City, Vietnam; and Cebu and Davao in Philippines. The Marco Polo, Davao, is a true world-class hotel that stands for elegance and warm Filipino hospitality. With 18 floors, The Marco Polo, Davao, is the tallest hotel in Mindanao and the city's new landmark. Marco Polo Davao also serves as an ideal venue for meetings and functions. It has ten function rooms and one ballroom, which provide the ideal balance of versatility, technology and design. Our event planners are always at your service to help you organise events. The Marco Polo, Davao, is situated in the heart of the city's bustling business and commercial district, a mere 20 minutes' drive from Davao International Airport. The Marco Polo, Davao is located at C. M. Recto Street, Davao City.

The company Marco Polo Davao creates and maintains their email server. They use Norton anti virus before but the switch to NOD32 Free ESSET and worm Blaster. The software they were using was bought from the biggest company that provides hotel software that was based internationally on Singapore, Hong Kong, Australia. Information System ran all of department of the company. The company back-up their files daily. They are using biometrics. Their operating system (clients) was Windows NT, Windows 2000, Windows XP and their operating system (server) was windows 2003. Their computer models were HPDX 7400, HPDC 7700 with 2 Gigabytes memory and 160 hardisk.

I interviewed one of the personnel in their Management Information System (MIS) department. The personnel that I interviewed told me that the company must have complete trust to the Management Information System (MIS) department because they were the lifeblood of the company. He told me that the company give what they need but not what they want. Their Management Information System (MIS) department was the partner of the administration with regards to the imnplementation of the Information System/ Information Technology (IS/ IT) implementation. He also told me that as long as the system, hardware and software meet the demands of the company, the company would not upgrade into higher versions.
During my interview at my adopted company, he told me that before an implementation of an Information System/ Information Technology (IS/ IT), it must be approved by the company administration. Of course a proposal must be submitted first then the Management Information System (MIS) department will take a look at it and analyze it benefits and also the bad effect if it will be implemented soon. After the Management Information System (MIS) department analyzed the proposal, the Management Information System (MIS) department will agree or disagree on the proposal and submit it to the administration, then again the admistration will take a look at it and discuss and analyze its benefits, disadvantages and all the things that can concern the submitted proposal. After the administration analyze the submitted proposal, the administration will decide if they will agree or not on the submitted proposal.

Why there are barrier in implementing a company Information System/ Information Technology (IS/ IT)? There are always barriers in every implementation because all aspects must be examine to check if the implementation can help to do well in the company or it will only help in making it worst.

Why there are proposed implementations in a company? There are proposal that needs to be implemented by a company to solve some of the problems of the company. It can make the service better and faster.

Why there are IS/ IT implementations? There is Information System/ Information Technology (IS/ IT) to combine technology with business to get people the information they need to do their jobs better/faster/smarter. Information is the lifeblood of all organizations - now more than ever. is a planned system of the collecting, processing, storing and disseminating data in the form of information needed to carry out the functions of management. In a way it is a documented report of the activities those were planned and executed. According to Philip Kotler "A marketing information system consists of people, equipment, and procedures to gather, sort, analyze, evaluate, and distribute needed, timely, and accurate information to marketing decision makers." Information System/ Information Technology (IS/ IT) implementation helps ensures that business systems deliver value and that the risks inherent in using technology are managed. Information Technology (IT) performance is continually changes business

There are major concerns that the company will base their decision. It must be user friendly, how it cost, how accessible the maintenance and support, and also the security. The system must be a user friendly so that the users will not have a hard time on how to manipulate the Information System (IS). An organization should know the current cost in Information System/ Information Technology (IS/ IT) implementation. The system must be maintain well and have a 24/ 7 support. And the system must have security for the intruders.

The concerns in implementing their Information System/ Information Technology (IS/ IT) were about the costs and security of the system. These concerns were on the administration side. They examine first if the Information System/ Information Technology (IS/ IT) implementation is cost effective or very expensive. An organization should know the current cost in Information System/ Information Technology (IS/ IT) implementation. The old security adage says that you should not spend more to protect something than it is actually worth. Administration of the company should ensure that efforts spent on security give cost-effective benefits. This issue may be noticeable, but it is possible that the company will spend much in the intruders on computer systems and securing the system.

Next is the security, in developing and managing information systems, the company’s primary concern is acquiring new weapons to fight and win the battle for system security. According to Laudon’s MIS 8th edition manual “Knowledge is the best first line of defense against the army of hackers, frauds, tricksters, saboteurs, and thieves who threaten the organization’s precious information resources”. The personnel that I interviewed told me that they secure their server by using their own domain names and separating the users from the administration. In Marco Polo Davao they use different provider and different switch to separate the users from them.

I’ve mentioned that cost and security were on the administration side, now another concern was regarding the ease of use, this concern was on the members/ users side. Is the Information System/ Information Technology (IS/ IT) implemented a user friendly or not. The personnel that I interviewed told me that they struggle more on the users because some of the users don’t know or not so familiar on the system. He told me that they already conducted seminars and trainings to inform and teach the users, but after a month the users forget what they learn during the training. He also told me that we are now in generation of the four (4) dimension technologies.

Another concern was the accessibility of maintenance and support. The personnel that I interviewed told me that if you outsource or bought a system, it must have 24- hour support. So that if there is something wrong in the system you know where to contact to, what to do, and you can easily solve the problem.


Since Marco Polo Hotel Group operates hotels in the Asia-Pacific region. The company id affected in the cultural barrier. Cultural barriers and misunderstanding mean that some nations movements within a country will not share the global shared value. According to the book I’ve read (Management Information System, 8th edition (Laudon)), “the resistance of some Islamic groups to Westernization is an example. The unwillingness, for cultural and political reasons, of China, Singapore, and Malaysia to allow unfettered intercommunication and Internet access are examples of the problems. Even in the European Union, there is resistance to transnational data flows, particularly outside the Union. While there has been some deregulation of the national telephone systems, it is still more difficult to hook up phones, use modems, or set up data and telecommunication systems than in the U.S. Further, some nations have local content rules that make it more costly or difficult to inter-network. The kinds of barriers may be laws, cultural hostility to foreigners or businesses, government regulation or ownership of telecommunications, tax laws, unionization, laws and taxes that make it difficult to reduce the workforce or consolidate plants. Currently, the U.S. is technologically superior in networking and internetworking, which creates resentment or hostility”. Boards and senior executives recognize the importance of technology, but can struggle to understand and manage it effectively. Often, business executives and Information Technology (IT) professionals don't speak the same language. This communications gap can lead to misunderstandings and misaligned expectations and outcomes.

The personnel that I interviewed told me that if ever the Management Information System (MIS) department will agree on the proposal and also the admistration will agree on it, the proposal is approved and will be implemented soon. In some instances that the Management Information System (MIS) department will agree on the proposal and the admistration will not agree, the proposal will be rejected therefore it will not be implemented, but the Management Information System (MIS) department will have a chance to discuss together with the admistration the things that made the Management Information System (MIS) department agree on the proposal, if the administration will be convinced then the proposal is approved and will soon be implemented. And if ever the Management Information System (MIS) will not agree on the submitted proposal, and then the administration agree on the proposal so therefore the proposal is approved and will soon be implemented. The personnel that I interview told me that in the end it is up to the admistration if they will implement a proposal or not. The administration in their company will decide but of course they need to consult and look the both side to know and find out if he proposed implementation is good or bad.